Box Office

Beginning July 1, 2019 – August 31, 2019 our box office will be located at our Selena Auditorium off Chapparal Street. We will relocate back to our main box office in Arena on Resaca St. starting September 1, 2019. We apologize for any inconvenience.

Hours are 10:00AM to 6:00PM, Monday through Friday. Evening, weekend and holiday hours vary according to event schedules.

The Box Office accepts cash, Visa, MasterCard, Discover and American Express credit cards. No checks accepted. To purchase tickets online or by phone you must use a Visa, MasterCard, Discover or American Express credit card.

Phone: 361-826-4700 | Hours: Monday -Friday: 10am – 6pm

Your phone will be scanned upon entry and this will act as your ticket to enter the arena. Before getting your ticket scanned, please have your phone ready with the barcode that is on the e-ticket for a quick entry.

When purchasing tickets by phone or online, you may pick them up at the Box Office Will Call window. Please be prepared to present the credit card used to purchase the tickets, as well as a photo I.D. Press or VIP tickets may also be picked up at Will Call prior to the event. A photo I.D. is required.

Most events do not require a ticket for children under the age of two. However, in order for a child to have his/her own seat, a ticket is required. Some shows intended for young children (i.e., Sesame Street Live) require children over the age of one to have a ticket. To inquire about specific events, please call 361-826-4700.

Pre-sale tickets are NOT available for purchase at the Box Office at American Bank Center. Once tickets go on sale, they will be available for purchase at the Box Office during normal business hours.

Specific events allow group discounts at the permission of the event organizer. The number that is considered to be a group varies on a show by show basis.

Group Ticket Info
If you are interested in a specific show, please contact our Sales & Marketing Coordinator: Krystal Gonzalez, 361-826-4759, KrystalS@cctexas.com

In the event of a cancellation, tickets may be returned to your point of purchase for a refund. If tickets were ordered by phone or online, a refund will be applied to the credit card used to purchase the tickets.

Any lost or stolen ticket can be reprinted at the Box Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.

Unfortunately, you cannot exchange tickets and all tickets are non-refundable. When buying tickets, you must remember that everyone has access to the same tickets and these are available through every outlet, over the phone and online. Sometimes a buyer does not complete the purchase transaction and their seats are released back for others to buy.

The resale of event tickets on the grounds of American Bank Center is strictly prohibited. To avoid problems with counterfeit, stolen tickets, or inflated prices, please purchase your tickets through authorized Ticketmaster outlets only.

American Bank Center does not provide tickets to “StubHub.com”, “Ticketsnow.com”, etc., — These sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers don’t buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.