A-Z Visitors Guide
Entry & Policies
Alcohol Policy
All patrons must be 21 years of age to purchase or consume an alcoholic beverage. We reserve the right to require proper age identification from anyone seeking to purchase or consume an alcoholic beverage, regardless of apparent age.
Address
Doors Open
Age Policy
For questions regarding the ticket age requirement or minimum age requirement for a specific show, please email
Bag Policy
Any bags larger than a small clutch bag will need to be clear. Bags no larger than 12″x12″x6″ will be permitted inside American Bank Center. Small clutch bags or purses do not have to be clear but cannot exceed 4.5″ x 6.5″
We do allow each member of the party to bring in a large clear ziploc bag, including children, of their belongings. Guests who have bags larger than this size will be asked to return them to their vehicles. All bags will be searched for prohibited items at entry before walking through the metal detectors.
Banner & Sign Policy
Banners may not be affixed with any type of material that is permanent in nature or that alters the facility in any manner. Building management reserves the right to remove any banner or sign. Signs may also be prohibited if requested by the event.
Camera Policy
Audio recorders, video recorders, and digital cameras with video capabilities are prohibited during all events. The specific camera policy for an event can be found on the event page for that show.
Cancellation
For ticketing-related questions or concerns, please contact Ticketmaster support at help.ticketmaster.com or by phone at 800-653-8000.
Cashless Payment
American Bank Center is a cashless* facility. F&B and Merchandise will only be accepting cards.
*Box office and Parking accepts cash and card.
Re-Entry Policy
Lost & Found
Media Request
Metal Detector
Oak View Group
Outside Food & Beverages
Parking
When driving to American Bank Center for an event, we highly recommend that you reserve your parking in advance with ParkMobile to guarantee your spot and the lowest prices. ParkMobile does not require you to download an app and lets you easily reserve parking online in advance of the event.
Prohibited Items
- Alcohol, drugs, illegal substances or any paraphernalia associated with drug use
- Weapons of any type, including firearms, chains, knives and spiked jewelry
- Audio/video recorders, professional cameras, tripods
- Selfie sticks
- Cans, bottles, coolers or other similar containers
- Fireworks
- Flags/signs with poles
- iPads/tablets of any size
- Laser pens/pointers of any type
- Noisemakers such as air horns
- Outside food or drinks
- Oversized bags, backpacks, duffel bags or diaper bags
- Pepper spray/mace
- Any other item deemed unacceptable by event/building management
Security
All fans attending American Bank Center events must pass through metal detectors when entering the arena and auditorium.
Suspicious activity, disruptive patrons and guest-related problems should be reported to an usher or police officer immediately. Uncooperative patrons showing disregard for other patrons, the arena, auditorium or the teams may be ejected from the building. Intoxicated fans will not be allowed into the building. An ejected patron will not be allowed to return for the remainder of the event. Re-entry by an ejected patron is grounds for arrest.
You and your belongings may be searched upon entry into the building. By tendering your ticket and entering the building, you consent to such searches and waive any related claims that you might have against American Bank Center. If you elect not to consent to a search, you will not be allowed into the building.
Service Animals
Certified service animals or service animals in training accompanying guests with disabilities are welcome to American Bank Center. All service animals must remain on a leash or in a harness. Service animals rest in the seating area of the individual with a disability, rather than the aisle. Guests may take their service animal outside of the venue to relieve itself but must speak with a Guest Services Team Member prior to leaving the venue. A guest whose service animal poses a threat to the safety of other American Bank Center guests and staff may be asked to escort the animal off the premises.
Smoking & Tobacco Policy
Smoking is not permitted in the arena, auditorium nor convention center including e-cigarettes, at any time. No smoking items such as cigarettes and e-cigarettes are allowed inside the building. Smoking must be a minimum of 50ft away from any entrance to American Bank Center.
Social Media
American Bank Center- Sign up here
Instagram:
American Bank Center- Follow here
Corpus Christi IceRays – Follow here
TAMUCC Men’s Basketball- Follow here
TAMUCC Women’s Basketball- Follow here
Facebook:
American Bank Center- Follow here
Corpus Christi IceRays – Follow here
TAMUCC Men’s Basketball- Follow here
TAMUCC Women’s Basketball- Follow here
Twitter:
American Bank Center- Follow here
Corpus Christi IceRays – Follow here
TAMUCC Men’s Basketball- Follow here
TAMUCC Women’s Basketball- Follow here
TikTok:
American Bank Center- Follow here
LinkedIn:
American Bank Center- Follow here
Solicitation
Tickets
Wheelchair Assistance
A Guest Services Host will escort guests to their seats and arrange a pick-up time to escort them for their departure if desired. This service is available on a first-come, first-served basis and may be requested from any team member at the entry doors. Please note that arena wheelchairs cannot be left with guests during the event.
American Bank Center Bag Policy
- Any bags larger than a small clutch bag will need to be clear
- Bags no larger than 12″x12″x6″ will be permitted inside American Bank Center
- Guests with bags larger than this size will be asked to return them to their vehicles.
- Small clutch bags or purses do not have to be clear but cannot exceed 4.5″ x 6.5″
- We allow each party member to bring in a large (up to 1 gallon) clear plastic storage or Ziploc bag, including children, of their belongings.
All bags will be searched for prohibited items at entry before walking through the metal detectors.
Accessibility
Handicap Accessible Parking
ADA Drop-off and Pick-up Locations
For Arena events, patrons with disabilities may be dropped off at the corner of Shoreline Boulevard and Resaca Street and enter through the Main Entrance. For Selena Auditorium and Exhibit Hall events, patrons with disabilities may be dropped off at the end of Shoreline Boulevard at the turnaround.
Lactation & Nursing Pods
View locations and learn more by clicking here.
Environmental Hygiene, Signage & Health Screening
Sound System
American Bank Center does not control the sound system for events. Each show provides its own equipment and handles the sound level.
Sensory Inclusive
We are proud to be a KulutreCity Certified Location! Check out more information about our KultureCity designation here!
Safety & COVID
Vaccination Cards
Proof of vaccination is not required for entry into the American Bank Center.
Face Coverings
Social Distancing
Environmental Hygiene, Signage & Health Screening
Hand sanitizing stations are placed throughout the facility. High touch point areas (such as door handles, elevator buttons, toilets, sinks, soap and towel dispensers and escalator rails) are treated with continuous and enhanced cleaning along with all occupied spaces.
PPE will be distributed to employees upon arrival and gloves are required for those handling food, disinfectants, cleaning areas, or high-touch surfaces throughout the venue.
Bag Policy
Smoke Free Zone
Smoking is not permitted in the arena, auditorium nor convention center including e-cigarettes, at any time. Smoking must be a minimum of 50ft away from any entrance to American Bank Center.
Postponed or Cancelled Due to COVID-19
In light of the ongoing COVID-19 situation and out of an abundance of caution, the following events at American Bank Center have been postponed or cancelled:
H.A.R.D Roller Derby Season // Cancelled
Jerry Seinfeld // Postponed TBD
If an event is postponed, tickets will be honored for the rescheduled date.
If an event is canceled, tickets will be automatically refunded at your original point of purchase.
Our American Bank Center Arena Box Office is open M-F 10am-5pm located on N Shoreline Blvd. at our American Bank Center Arena.
We thank you for your patience and support during this time, and we will continue to update and provide details on our website and social media as they become available.
If you have any questions regarding your tickets as it pertains to rescheduled events you can visit the Ticketmaster Help Center for guidance here or via phone at 800-653-8000.