Safety Guidelines

American Bank Center is an ASM Global managed facility and adheres to “VenueShield” – an advanced environmental hygiene and operational protocol developed for more than 325 ASM facilities around the world. All protocols are aligned with public health authorities, medical and industry experts. VenueShield reduces physical touch points, increases venue sanitation and cleanliness, and provides health monitoring guidelines and services.

VACCINATION CARDS

Proof of vaccination is not required for entry into the American Bank Center.

FACE COVERINGS

Masks are strongly recommended in American Bank Center when social distancing is not available or for unvaccinated individuals.

SOCIAL DISTANCING

Social distancing is promoted to the best extent possible in all areas, including but not limited to: venue entrances and exits, concourse space, venue seating, restrooms, food service areas and box office. When social distancing cannot be achieved, steps will be taken to install physical barriers such as Plexiglas at concession stands.

ENVIRONMENTAL HYGIENE, SIGNAGE & HEALTH SCREENING

Hand sanitizing stations are placed throughout the facility. High touch point areas (such as door handles, elevator buttons, toilets, sinks, soap and towel dispensers and escalator rails) are treated with continuous and enhanced cleaning along with all occupied spaces.

PPE will be distributed to employees upon arrival and gloves are required for those handling food, disinfectants, cleaning areas, or high-touch surfaces throughout the venue.

BAG POLICY

Any bags larger than a clutch bag will need to be clear. Bags no larger than 12″x12″x6″ will be permitted inside American Bank Center. We do allow each member of the party to bring in a large clear ziploc bag, including children, of their belongings. Guests who have bags larger than this size will be asked to return them to their vehicles. All bags will also be searched for prohibited items at entry before walking through the metal detectors.

SMOKE FREE ZONE

Smoking is not permitted in the arena, auditorium nor convention center including e-cigarettes, at any time. Smoking must be a minimum of 50ft away from any entrance to American Bank Center.

Postponed or Cancelled due to COVID-19

In light of the ongoing COVID-19 situation and out of an abundance of caution, the following events at American Bank Center have been postponed or cancelled:

  • H.A.R.D Roller Derby Season // Cancelled
  • Jerry Seinfeld // Postponed TBD

If an event is postponed, tickets will be honored for the rescheduled date.
If an event is cancelled, tickets will be automatically refunded at your original point of purchase.

Our American Bank Center Arena Box Office is open M-F 10am-5pm located on N Shoreline Blvd. at our American Bank Center Arena.

We thank you for your patience and support during this time, and we will continue to update and provide details on our website and social media as they become available.

If you have any questions regarding your tickets as it pertains to rescheduled events you can visit the Ticketmaster Help Center for guidance here or via phone at 800-653-8000.