Safety Guidelines

American Bank Center is an ASM Global managed facility and adheres to “VenueShield” – an advanced environmental hygiene and operational protocol developed for more than 325 ASM facilities around the world. All protocols are aligned with public health authorities, medical and industry experts. VenueShield reduces physical touch points, increases venue sanitation and cleanliness, and provides health monitoring guidelines and services.

FACE COVERINGS

Everyone (10 & older) is required to wear a face covering at all times while entering and inside the venue per current city mandated requirements, except when actively eating or drinking. American Bank Center staff encourages all attendees to wear masks at all times and signage around the venue reinforces this message.

SOCIAL DISTANCING

Social distancing is promoted to the best extent possible in all areas, including but not limited to: venue entrances and exits, concourse space, venue seating, restrooms, food service areas and box office.
When social distancing cannot be achieved, steps will be taken to install physical barriers such as Plexiglas at concession stands.

ENVIRONMENTAL HYGIENE, SIGNAGE & HEALTH SCREENING

Throughout the venue signage related to physical distancing, avoiding touching one’s face, wearing a face covering and signage encouraging frequently sanitizing and washing hands can be found.
Hand sanitizing stations are placed throughout the facility.

High touch point areas (such as door handles, elevator buttons, toilets, sinks, soap and towel dispensers and escalator rails) are treated with continuous and enhanced cleaning along with all occupied spaces.

All working staff and third-party vendors are required to have temperature checks upon entering the building.

PPE will be distributed to employees upon arrival and gloves are required for those handling food, disinfectants, cleaning areas, or high-touch surfaces throughout the venue.

Postponed or Cancelled due to COVID-19

In light of the ongoing COVID-19 situation and out of an abundance of caution, the following events at American Bank Center have been postponed or cancelled:

  • The Office a Musical Parody // Cancelled
  • Paw Patrol // Cancelled
  • The Office! A Musical Parody // Cancelled
  • The Temptations & Four Tops // Postponed TBD
  • Shrine Circus // Cancelled
  • Kings of Chrome // Postponed TBD
  • Luke Combs // Postponed to October 22, 2021
  • Buc Days Rodeo // Postponed to May 6 – May 9, 2021
  • Buc Days // Postponed to April 29 – May 9, 2021
  • Jo Koy // Postponed to April 30, 2021
  • Peppa Pig // Cancelled
  • H.A.R.D Roller Derby Season // Cancelled
  • IceRays Season // Cancelled
  • Jerry Seinfeld // Postponed TBD
  • ZZ Top // Cancelled
  • Journey + The Pretenders // Cancelled
  • Wingapalooza // Cancelled
  • Coastal Bender // Postponed TBD
  • Megadeth // Postponed to August 18, 2021
  • The Black Jacket Symphony // Postponed to October 15, 2021
  • Intocable // Cancelled

If an event is postponed, tickets will be honored for the rescheduled date.
If an event is cancelled, tickets will be automatically refunded at your original point of purchase.

Our American Bank Center Arena Box Office is currently open as of May 11, 2020. For the health and safety of our guests and employees the hours will be limited to M-F 10am-4pm.