Safety Guidelines

American Bank Center is an ASM Global managed facility and adheres to “VenueShield” – an advanced environmental hygiene and operational protocol developed for more than 325 ASM facilities around the world. All protocols are aligned with public health authorities, medical and industry experts. VenueShield reduces physical touch points, increases venue sanitation and cleanliness, and provides health monitoring guidelines and services.


Proof of vaccination is not required for entry into the American Bank Center.


Masks are strongly recommended in American Bank Center when social distancing is not available or for unvaccinated individuals.


Social distancing is promoted to the best extent possible in all areas, including but not limited to: venue entrances and exits, concourse space, venue seating, restrooms, food service areas and box office.
When social distancing cannot be achieved, steps will be taken to install physical barriers such as Plexiglas at concession stands.


Hand sanitizing stations are placed throughout the facility.

High touch point areas (such as door handles, elevator buttons, toilets, sinks, soap and towel dispensers and escalator rails) are treated with continuous and enhanced cleaning along with all occupied spaces.

PPE will be distributed to employees upon arrival and gloves are required for those handling food, disinfectants, cleaning areas, or high-touch surfaces throughout the venue.

Postponed or Cancelled due to COVID-19

In light of the ongoing COVID-19 situation and out of an abundance of caution, the following events at American Bank Center have been postponed or cancelled:

  • The Temptations & Four Tops // Postponed TBD
  • H.A.R.D Roller Derby Season // Cancelled
  • Jerry Seinfeld // Postponed TBD
  • Journey + The Pretenders // Cancelled
  • Peppa Pig // Cancelled
  • Paw Patrol // Cancelled
  • Black Jacket Symphony // Postponed TBD

If an event is postponed, tickets will be honored for the rescheduled date.
If an event is cancelled, tickets will be automatically refunded at your original point of purchase.

Our American Bank Center Arena Box Office is currently open as of May 11, 2020. For the health and safety of our guests and employees the hours will be limited to M-F 10am-5pm.